Refund Policy for Care Packages from Yard
At Care Packages from Yard, we strive to provide the highest quality Jamaican snacks and treats. We want you to enjoy your purchase, but if you're not fully satisfied, we are here to help.
Refunds and Returns
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Damaged or Defective Items: If you receive a package that is damaged or defective, please contact us within 7 days of receiving the item. We will provide a full refund or exchange after assessing the situation.
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Incorrect Items: If we mistakenly send you the wrong items, please contact us immediately. We will send you the correct items at no extra cost, or offer a full refund, depending on your preference.
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Change of Mind: Unfortunately, due to the nature of our products, we do not offer refunds or exchanges for change of mind. However, if you have any concerns or issues with your order, please reach out to us and we will do our best to accommodate your needs.
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Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable Goods: Snacks, food items, or any other perishable items, as they are subject to spoilage and health regulations.
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Custom Products: Any special orders or personalized items that were made specifically for you.
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Personal Care Goods: Beauty products, hygiene items, or anything that touches the skin, for safety and hygiene reasons.
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Sale Items: Unfortunately, we cannot accept returns on items purchased during sales or promotional discounts.
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Gift Cards: For security reasons, we do not accept returns or refunds on gift cards.
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How to Request a Refund or Exchange
To initiate a refund or exchange, please email us at [insert your email address] with the following details:
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Order number
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A brief description of the issue (e.g., damaged items, wrong items, etc.)
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Photos of any damaged or defective products (if applicable)
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Shipping Charges
Shipping charges are non-refundable, except in cases where we made an error in your order. Return shipping fees will be your responsibility, unless the return is due to an error on our part.
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Processing Time
Once your return or refund request is received, please allow up to 7 business days for processing. If your request is approved, your refund will be credited to the original payment method.
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